How to shop
Orders can be placed on our website. You must be 18 years old or older and provide a shipping and billing address. Items are saved in the shopping bag, but don’t wait too long, the items are not reserved.
When you're finished shopping, click on “Shopping bag" to place your order. Price, estimated tax and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout. Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you once your order has been shipped with a tracking link to trace your order. Please notice the majority of our clothing will be dispatched in 2-5 working days.

Prices and shipping charges
The prices displayed on our website do not include shipping costs. The cost of shipping for each order depends on your location, so add the items to your cart and the shipping will be calculated for you. 

Made to Orders

The majority of our clothing is available for purchase from our website and ready for dispatch in 2-5 working days. But some items are made to order and can take up to 7 days before dispatch.

If the item you purchased is made to order, it will be clearly labelled as such on its product page. 

Once you have purchased a made to order item you will receive a confirmation email with further details about the period of time your piece will take to be created. You will then receive an email when your item is ready to be sent to you. 


Pre-Orders

BEFORE PURCHASING A PREORDER ITEM, PLEASE READ. BY PURCHASING A PREORDER ITEM, YOU ACKNOWLEDGE YOU HAVE READ AND AGREED TO THE FOLLOWING INFORMATION, AS WELL THE SHOP POLICIES. Thank you!

What is a preorder?
A preorder is an order placed for an item which has not yet been released or manufactured, or in the process of being made.

Why should I preorder?
Preorders guarantee you will receive your item on (or shortly after) the date it becomes available. No need to worry about the available stock in your size or something you wanted selling out before you got to it. No hassle and no missing out!

Preorders also allow to produce things that otherwise would be unavailable because of production cost, as they usually cover base expenses. If you don't mind the wait, you'll be helping support an independent fashion designer living her dream while getting beautiful garments in return!

How do I preorder?
Add the preorder to your cart and check out like you normally would, then sit back and relax! Your payment will be processed and you will be notified when your order is ready to be shipped.

When will I receive my preorder?

Production times vary, but you will receive your order as soon as it is ready to be shipped. On average, the preorder process takes about 1-2 weeks in total. However, delays are a possibility so we kindly ask that you please be a little patient!

What happens if I purchase a preorder item AND regular store item?

Your regular item will be held back to combine ship with your preorder item. If you want your regular item sooner, you must order it separately. 


By placing an order with Carolina Machado, you are showing that you accept our terms and conditions and return policy.